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#333;border-radius:12px;padding:40px;box-shadow:0 8px 32px #0000005c}._header_dmm5e_23{text-align:center;margin-bottom:32px}._title_dmm5e_28{font-size:28px;font-weight:600;background:linear-gradient(135deg,#fff,#aaa);-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text;margin:0 0 8px}._subtitle_dmm5e_38{color:#666;font-size:14px;margin:0}._form_dmm5e_44{display:flex;flex-direction:column;gap:20px}._error_dmm5e_50{display:flex;align-items:center;gap:8px;padding:12px;background:#ef44441a;border:1px solid rgba(239,68,68,.2);border-radius:8px;color:#ef4444;font-size:14px}._errorIcon_dmm5e_62{width:20px;height:20px;flex-shrink:0}._inputGroup_dmm5e_68{display:flex;flex-direction:column;gap:8px}._label_dmm5e_74{font-size:14px;font-weight:500;color:#e5e5e5}._input_dmm5e_68{width:92%;padding:12px;background:#000;border:1px solid #333;border-radius:8px;color:#fff;font-size:14px;transition:all 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h3{margin:0;color:#fff;font-size:1.05rem}._titleIcon_8vc3l_47{color:#e67e22;font-size:1.15rem}._closeButton_8vc3l_52{background:none;border:none;color:#888;font-size:1.1rem;cursor:pointer;padding:.25rem;display:inline-flex;align-items:center;transition:color .15s}._closeButton_8vc3l_52:hover{color:#fff}._body_8vc3l_67{padding:1.25rem 1.5rem 1.5rem;overflow-y:auto;flex:1 1 auto}._body_8vc3l_67>form{background:transparent;border:none;padding:0}._noAccess_8vc3l_80{color:#ffb3aa;text-align:center;padding:1rem 0}._noAccess_8vc3l_80 strong{display:block;color:#ffd0c9;margin-bottom:.35rem}._noAccess_8vc3l_80 p{margin:0;font-size:.85rem;color:#c99}._ticketsPage_1vlgt_5{min-height:100vh;background:#0a0a0a;color:#fff;font-size:calc(.875rem * var(--text-scale, 1));overflow-x:hidden;max-width:100vw}._loadingPage_1vlgt_14{display:flex;flex-direction:column;justify-content:center;align-items:center;height:100vh;background:linear-gradient(135deg,#0a0a0a,#1a1a1a)}._loadingSpinner_1vlgt_23{margin-bottom:1rem}._spinningIcon_1vlgt_27{font-size:calc(2.5rem * var(--text-scale, 1));color:#0070f3;animation:_spin_1vlgt_27 1s linear infinite}._loadingText_1vlgt_33{color:#888;font-size:calc(.875rem * var(--text-scale, 1))}._header_1vlgt_38{position:sticky;top:0;left:0;right:0;z-index:100;background:#0a0a0acc;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border-bottom:1px solid rgba(255,255,255,.1)}._headerContent_1vlgt_49{max-width:1400px;margin:0 auto;padding:1rem 2rem;display:flex;justify-content:space-between;align-items:center;gap:2rem}@media(max-width:768px){._headerContent_1vlgt_49{flex-direction:column;align-items:stretch;gap:1rem;padding:1rem}}._headerLeft_1vlgt_67{display:flex;align-items:center;gap:2rem}@media(max-width:768px){._headerLeft_1vlgt_67{flex-direction:column;gap:1rem;text-align:center}}._logo_1vlgt_80{display:flex;align-items:center;gap:.75rem}._logoIcon_1vlgt_86{font-size:calc(1.5rem * var(--text-scale, 1));color:#0070f3}._logoText_1vlgt_91{font-size:calc(1.25rem * var(--text-scale, 1));font-weight:600;background:linear-gradient(135deg,#0070f3,#3291ff);-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text}._pageTitle_1vlgt_100 h1{font-size:calc(1.5rem * var(--text-scale, 1));font-weight:600;margin:0;color:#fff}._pageSubtitle_1vlgt_107{font-size:calc(.875rem * var(--text-scale, 1));color:#888;margin:.25rem 0 0}._userInfo_1vlgt_113{display:flex;align-items:center;gap:1rem;background:#ffffff0d;padding:.5rem 1rem;border-radius:8px;border:1px solid rgba(255,255,255,.1)}@media(max-width:768px){._userInfo_1vlgt_113{justify-content:center}}._userRoleBadge_1vlgt_128{display:flex;align-items:center;gap:.375rem;padding:.25rem .75rem;background:#ffffff1a;border-radius:20px;font-size:calc(.75rem * var(--text-scale, 1));font-weight:500}._roleDot_1vlgt_139{width:6px;height:6px;border-radius:50%}._roleDot_1vlgt_139._agent_1vlgt_144{background:#0070f3}._roleDot_1vlgt_139._super_agent_1vlgt_147{background:linear-gradient(135deg,#0070f3,#3291ff)}._userAvatar_1vlgt_151{width:32px;height:32px;background:#ffffff1a;border-radius:50%;display:flex;align-items:center;justify-content:center}._userIcon_1vlgt_161{font-size:calc(.875rem * var(--text-scale, 1));color:#888}._userDetails_1vlgt_166{display:flex;flex-direction:column;gap:.25rem}._userName_1vlgt_172{font-size:calc(.875rem * var(--text-scale, 1));font-weight:500;color:#fff}._logoutButton_1vlgt_178{font-size:calc(.75rem * var(--text-scale, 1));color:#888;background:none;border:none;padding:0;cursor:pointer;text-align:left;transition:color .2s ease}._logoutButton_1vlgt_178:hover{color:#0070f3}._main_1vlgt_192{max-width:1400px;margin:0 auto;padding:2rem}@media(max-width:768px){._main_1vlgt_192{padding:1rem}}._controlsSection_1vlgt_203{margin-bottom:2rem}._searchContainer_1vlgt_207{background:#ffffff05;border:1px solid rgba(255,255,255,.05);border-radius:12px;padding:1.5rem}._searchBox_1vlgt_214{position:relative;margin-bottom:1.5rem}._searchIcon_1vlgt_219{position:absolute;left:1rem;top:50%;transform:translateY(-50%);color:#888;font-size:calc(.875rem * var(--text-scale, 1))}._searchInput_1vlgt_228{width:67%;padding:.75rem 1rem .75rem 3rem;background:#ffffff0d;border:1px solid rgba(255,255,255,.1);border-radius:8px;color:#fff;font-size:calc(.875rem * var(--text-scale, 1));transition:all .2s ease}._searchInput_1vlgt_228:focus{outline:none;border-color:#0070f3;box-shadow:0 0 0 3px #0070f31a}._searchInput_1vlgt_228::placeholder{color:#666}._filterControls_1vlgt_247{display:flex;align-items:center;gap:16px;padding:16px 0}._filterGroup_1vlgt_254{display:flex;align-items:center;background-color:#1a1a1a;border:1px solid #333;border-radius:8px;padding:8px 12px}._filterIcon_1vlgt_263{margin-right:8px;color:#888}._filterSelect_1vlgt_268{background-color:transparent;color:#fff;border:none;outline:none;font-size:calc(14px * var(--text-scale, 1))}._filterSelect_1vlgt_268 option{background-color:#1a1a1a;color:#fff;border:none;outline:none;padding:8px}._checkboxContainer_1vlgt_284{display:flex;align-items:center;gap:.5rem;cursor:pointer;font-size:calc(.875rem * var(--text-scale, 1));color:#888}._checkbox_1vlgt_284{width:16px;height:16px;border-radius:3px;background:#ffffff0d;border:1px solid rgba(255,255,255,.1);cursor:pointer;appearance:none;position:relative}._checkbox_1vlgt_284:checked{background:#0070f3;border-color:#0070f3}._checkbox_1vlgt_284:checked:after{content:"";position:absolute;left:5px;top:2px;width:4px;height:8px;border:solid white;border-width:0 2px 2px 0;transform:rotate(45deg)}._checkboxLabel_1vlgt_319{cursor:pointer}._refreshButton_1vlgt_323{display:flex;align-items:center;gap:.5rem;padding:.5rem 1rem;background:linear-gradient(135deg,#0070f3,#3291ff);color:#fff;border:none;border-radius:6px;font-size:calc(.875rem * var(--text-scale, 1));font-weight:500;cursor:pointer;transition:all .2s ease}._refreshButton_1vlgt_323:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 4px 12px #0070f366}._refreshButton_1vlgt_323:disabled{opacity:.6;cursor:not-allowed}._allAgents_1vlgt_346{display:flex;align-items:center;gap:.5rem;color:#fff;border:none;font-size:calc(.875rem * var(--text-scale, 1));font-weight:500;cursor:pointer;transition:all .2s ease}._allAgents_1vlgt_346:hover:not(:disabled){box-shadow:0 4px 12px #fff6}._allAgents_1vlgt_346:disabled{opacity:.6;cursor:not-allowed}._refreshIcon_1vlgt_365{font-size:calc(.875rem * var(--text-scale, 1));transition:transform .3s ease}._spinning_1vlgt_27{animation:_spin_1vlgt_27 1s linear infinite}@keyframes _spin_1vlgt_27{0%{transform:rotate(0)}to{transform:rotate(360deg)}}._statsGrid_1vlgt_382{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:1rem;margin-bottom:2rem}@media(max-width:768px){._statsGrid_1vlgt_382{grid-template-columns:repeat(2,1fr)}}@media(max-width:480px){._statsGrid_1vlgt_382{grid-template-columns:1fr}}._statCard_1vlgt_399{background:#ffffff05;border:1px solid rgba(255,255,255,.05);border-radius:12px;padding:1.5rem;display:flex;justify-content:space-between;align-items:center;transition:all .3s ease}._statCard_1vlgt_399:hover{background:#ffffff0d;border-color:#ffffff1a;transform:translateY(-2px)}._statContent_1vlgt_415{display:flex;flex-direction:column}._statNumber_1vlgt_420{font-size:calc(2rem * var(--text-scale, 1));font-weight:700;color:#fff;line-height:1}._statLabel_1vlgt_427{font-size:calc(.875rem * var(--text-scale, 1));color:#888;margin-top:.5rem}._statIcon_1vlgt_433{font-size:calc(1.5rem * var(--text-scale, 1));opacity:.5}._errorAlert_1vlgt_438{display:flex;align-items:center;gap:.75rem;padding:1rem 1.5rem;background:#ff44441a;border:1px solid rgba(255,68,68,.2);border-radius:8px;margin-bottom:1.5rem;color:#f44}._errorIcon_1vlgt_450{flex-shrink:0}._ticketsContainer_1vlgt_454{background:#ffffff05;border:1px solid rgba(255,255,255,.05);border-radius:12px;padding:2rem;min-height:400px}@media(max-width:768px){._ticketsContainer_1vlgt_454{padding:1rem}}._loadingState_1vlgt_467{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:4rem;color:#888}._loadingState_1vlgt_467 p{margin-top:1rem;font-size:calc(.875rem * var(--text-scale, 1))}._emptyState_1vlgt_480{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:4rem;text-align:center;color:#888}._emptyState_1vlgt_480 ._emptyIcon_1vlgt_489{font-size:calc(3rem * var(--text-scale, 1));margin-bottom:1rem;opacity:.3}._emptyState_1vlgt_480 h3{color:#fff;margin:0 0 .5rem;font-size:calc(1.25rem * var(--text-scale, 1));font-weight:600}._emptyState_1vlgt_480 p{margin:0;font-size:calc(.875rem * var(--text-scale, 1))}._ticketsGrid_1vlgt_505{display:grid;grid-template-columns:repeat(auto-fill,minmax(350px,1fr));gap:1.5rem;max-width:100%}@media(max-width:768px){._ticketsGrid_1vlgt_505{grid-template-columns:1fr}}._ticketCard_1vlgt_517{background:#ffffff05;border:1px solid rgba(255,255,255,.05);border-radius:12px;padding:1.5rem;cursor:pointer;transition:all .3s ease;display:flex;flex-direction:column;min-width:0!important;overflow:hidden!important;max-width:100%!important;word-break:break-word!important;overflow-wrap:break-word!important}._ticketCard_1vlgt_517:hover{background:#ffffff0d;border-color:#ffffff1a;transform:translateY(-2px);box-shadow:0 8px 30px #0003}._ticketHeader_1vlgt_539{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:1rem;min-width:0!important;overflow:hidden!important;max-width:100%!important}._ticketId_1vlgt_549{font-family:Monaco,Menlo,Consolas,monospace;font-weight:600;color:#888;font-size:calc(.875rem * var(--text-scale, 1));word-break:break-all!important;overflow-wrap:break-word!important;max-width:100%!important;min-width:0!important}._idPrefix_1vlgt_560{color:#0070f3}._ticketMeta_1vlgt_564{display:flex;flex-direction:column;align-items:flex-end;gap:.5rem;flex-shrink:0}._statusBadge_1vlgt_572{display:inline-flex;align-items:center;gap:.375rem;padding:.25rem .75rem;border-radius:20px;font-size:calc(.75rem * var(--text-scale, 1));font-weight:500;white-space:nowrap}._statusIcon_1vlgt_583{font-size:calc(.625rem * var(--text-scale, 1))}._createdAt_1vlgt_587{display:flex;align-items:center;gap:.375rem;font-size:calc(.75rem * var(--text-scale, 1));color:#888;white-space:nowrap}._metaIcon_1vlgt_596{font-size:calc(.625rem * var(--text-scale, 1))}._ticketContent_1vlgt_600{flex:1;margin-bottom:1.5rem;min-width:0!important;overflow:hidden!important;max-width:100%!important}._ticketSubject_1vlgt_608{font-size:calc(1.125rem * var(--text-scale, 1));font-weight:600;color:#fff;margin:0 0 1rem;line-height:1.4;word-break:break-word!important;overflow-wrap:break-word!important;max-width:100%!important}._lastMessage_1vlgt_619{background:#ffffff08;border-radius:8px;padding:1rem;min-width:0!important;overflow:hidden!important;max-width:100%!important}._messagePreview_1vlgt_628{font-size:calc(.875rem * var(--text-scale, 1));color:#888;line-height:1.5;margin:0 0 .75rem;overflow:hidden!important;word-break:break-all!important;overflow-wrap:break-word!important;max-height:3em;white-space:pre-wrap!important;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;text-overflow:ellipsis}._messagePreview_1vlgt_628 *{word-break:break-all!important;overflow-wrap:break-word!important}._messageInfo_1vlgt_649{display:flex;justify-content:space-between;align-items:center;font-size:calc(.75rem * var(--text-scale, 1));color:#666;flex-wrap:wrap;gap:.5rem;max-width:100%!important}._messageTime_1vlgt_660,._messagesCount_1vlgt_661{display:flex;align-items:center;gap:.375rem;white-space:nowrap}._timeIcon_1vlgt_668{font-size:calc(.625rem * var(--text-scale, 1))}._ticketFooter_1vlgt_672{border-top:1px solid rgba(255,255,255,.05);padding-top:1rem;min-width:0!important;overflow:hidden!important;max-width:100%!important}._ticketActions_1vlgt_680{display:flex;align-items:center;justify-content:space-between;gap:.75rem;flex-wrap:wrap}@media(max-width:480px){._ticketActions_1vlgt_680{flex-direction:column;align-items:stretch}}._actionButton_1vlgt_694{padding:.5rem 1rem;background:#ffffff0d;border:1px solid rgba(255,255,255,.1);border-radius:6px;color:#fff;font-size:calc(.75rem * var(--text-scale, 1));font-weight:500;cursor:pointer;transition:all .2s ease;display:flex;align-items:center;gap:.375rem;white-space:nowrap}._actionButton_1vlgt_694:hover{background:#ffffff1a;border-color:#fff3}._closeButton_1vlgt_714{background:#ff44441a;border-color:#f443;color:#f44}._closeButton_1vlgt_714:hover{background:#f443}._viewButton_1vlgt_723{display:flex;align-items:center;gap:.375rem;font-size:calc(.75rem * var(--text-scale, 1));color:#888;transition:color .2s ease}._chevronIcon_1vlgt_732{font-size:calc(.625rem * var(--text-scale, 1));transition:transform .2s ease}._ticketCard_1vlgt_517:hover ._viewButton_1vlgt_723{color:#0070f3}._ticketCard_1vlgt_517:hover ._chevronIcon_1vlgt_732{transform:translate(2px)}._pagination_1vlgt_745{display:flex;justify-content:center;align-items:center;gap:1rem;margin-top:2rem;padding-top:1.5rem;border-top:1px solid rgba(255,255,255,.05);flex-wrap:wrap}._paginationButton_1vlgt_756{display:flex;align-items:center;gap:.5rem;padding:.5rem 1rem;background:#ffffff0d;border:1px solid rgba(255,255,255,.1);border-radius:8px;color:#fff;font-size:calc(.875rem * var(--text-scale, 1));font-weight:500;cursor:pointer;transition:all .2s ease}._paginationButton_1vlgt_756:hover:not(:disabled){background:#ffffff1a;border-color:#fff3;transform:translateY(-1px)}._paginationButton_1vlgt_756:disabled{opacity:.4;cursor:not-allowed}._paginationPages_1vlgt_780{display:flex;align-items:center;gap:.5rem}._paginationNumber_1vlgt_786{min-width:2.25rem;height:2.25rem;display:flex;align-items:center;justify-content:center;background:#ffffff0d;border:1px solid rgba(255,255,255,.1);border-radius:8px;color:#fff;font-size:calc(.875rem * var(--text-scale, 1));font-weight:500;cursor:pointer;transition:all .2s ease}._paginationNumber_1vlgt_786:hover{background:#ffffff1a;border-color:#fff3}._paginationNumber_1vlgt_786._active_1vlgt_805{background:linear-gradient(135deg,#0070f3,#3291ff);border-color:transparent;color:#fff}._paginationDots_1vlgt_811{color:#666;font-size:calc(1rem * var(--text-scale, 1));padding:0 .25rem}._bulkReplyContainer_1vlgt_817{margin-bottom:1.5rem;display:flex;justify-content:flex-end}._bulkReplyButton_1vlgt_823{display:inline-flex;align-items:center;gap:.5rem;padding:.6rem 1.2rem;background:linear-gradient(135deg,#e67e22,#f39c12);border:none;border-radius:8px;color:#fff;font-weight:600;font-size:calc(.875rem * var(--text-scale, 1));cursor:pointer;transition:all .2s ease;box-shadow:0 2px 8px #e67e224d}._bulkReplyButton_1vlgt_823:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 4px 14px #e67e2266}._bulkReplyButton_1vlgt_823:disabled{opacity:.6;cursor:not-allowed}._bulkActionsBar_1vlgt_847{display:flex;align-items:center;gap:1rem;padding:.75rem 1rem;background:#0070f31a;border:1px solid rgba(0,112,243,.2);border-radius:8px;margin-bottom:1rem}._selectedCount_1vlgt_858{font-weight:500;color:#0070f3}._clearSelectionButton_1vlgt_863{padding:.25rem .75rem;background:#ffffff0d;border:1px solid rgba(255,255,255,.1);border-radius:4px;color:#ccc;cursor:pointer;font-size:calc(.75rem * var(--text-scale, 1));transition:all .2s}._clearSelectionButton_1vlgt_863:hover{background:#ffffff1a;color:#fff}._closeSelectedButton_1vlgt_878{padding:.25rem .75rem;background:#e74c3c;border:none;border-radius:4px;color:#fff;cursor:pointer;font-size:calc(.75rem * var(--text-scale, 1));font-weight:500;transition:all .2s}._closeSelectedButton_1vlgt_878:hover{background:#c0392b;transform:translateY(-1px)}._selectAllContainer_1vlgt_894{display:flex;justify-content:flex-end;margin-bottom:.5rem}._selectAllButton_1vlgt_900{display:flex;align-items:center;gap:.5rem;padding:1.25rem 1.75rem;background:#ffffff0d;border:1px solid rgba(255,255,255,.1);border-radius:4px;color:#ccc;cursor:pointer;font-size:calc(1rem * var(--text-scale, 1));transition:all .2s}._selectAllButton_1vlgt_900:hover{background:#ffffff1a;color:#fff}._massActionsContainer_1vlgt_918{display:flex;justify-content:flex-end;gap:1rem;margin-bottom:1rem;flex-wrap:wrap}._footer_1vlgt_926{margin-top:3rem;padding:2rem 0;border-top:1px solid rgba(255,255,255,.05)}._footerContent_1vlgt_932{max-width:1400px;margin:0 auto;padding:0 2rem;display:flex;flex-direction:column;align-items:center;gap:.75rem}@media(max-width:768px){._footerContent_1vlgt_932{padding:0 1rem;text-align:center}}._footerLogo_1vlgt_948{display:flex;align-items:center;gap:.5rem}._footerIcon_1vlgt_954{font-size:calc(1rem * var(--text-scale, 1));color:#0070f3}._footerText_1vlgt_959{font-size:calc(.875rem * var(--text-scale, 1));font-weight:500;color:#888}._footerCopyright_1vlgt_965{font-size:calc(.75rem * var(--text-scale, 1));color:#666;margin:0}@media(max-width:480px){._filterControls_1vlgt_247{flex-direction:column;align-items:start;padding-top:0;gap:20px}._ticketActions_1vlgt_680{flex-direction:column;align-items:stretch}._actionButton_1vlgt_694{white-space:normal;justify-content:center}}@media(max-width:768px){._pagination_1vlgt_745{gap:.75rem}._paginationButton_1vlgt_756{padding:.4rem .75rem;font-size:calc(.75rem * var(--text-scale, 1))}._paginationNumber_1vlgt_786{min-width:2rem;height:2rem;font-size:calc(.75rem * var(--text-scale, 1))}}@media(max-width:480px){._pagination_1vlgt_745{flex-direction:column;align-items:stretch}._paginationPages_1vlgt_780{justify-content:center;flex-wrap:wrap}}:root{--text-scale: 1}._ticketDetailPage_1ktfo_5{min-height:100vh;background:#000;color:#fff;font-size:calc(.875rem * var(--text-scale, 1))}@keyframes _skeletonPulse_1ktfo_1{0%,to{opacity:1}50%{opacity:.5}}._skeletonBadge_1ktfo_20{width:80px;height:28px;background:#222;border-radius:20px;animation:_skeletonPulse_1ktfo_1 2s infinite}._skeletonCard_1ktfo_28{background:#111;border:1px solid #222;border-radius:8px;padding:1.5rem;margin-bottom:1.5rem}._skeletonCard_1ktfo_28 ._skeletonTitle_1ktfo_35{width:60%;height:20px;background:#222;border-radius:4px;margin-bottom:1rem;animation:_skeletonPulse_1ktfo_1 2s infinite}._skeletonCard_1ktfo_28 ._skeletonItem_1ktfo_43{width:100%;height:16px;background:#222;border-radius:4px;margin-bottom:.75rem;animation:_skeletonPulse_1ktfo_1 2s infinite}._skeletonCard_1ktfo_28 ._skeletonItem_1ktfo_43:last-child{width:70%}._skeletonCard_1ktfo_28 ._skeletonButton_1ktfo_54{width:100%;height:40px;background:#222;border-radius:6px;margin-bottom:.75rem;animation:_skeletonPulse_1ktfo_1 2s infinite}._skeletonList_1ktfo_63{display:flex;flex-direction:column;gap:.75rem}._skeletonList_1ktfo_63 ._skeletonListItem_1ktfo_68{width:100%;height:60px;background:#222;border-radius:6px;animation:_skeletonPulse_1ktfo_1 2s infinite}._skeletonMessage_1ktfo_76{padding:1rem;background:#111;border-radius:8px;margin-bottom:1rem}._skeletonMessage_1ktfo_76 ._skeletonMessageHeader_1ktfo_82{display:flex;align-items:center;gap:.75rem;margin-bottom:.5rem}._skeletonMessage_1ktfo_76 ._skeletonMessageHeader_1ktfo_82 ._skeletonAvatar_1ktfo_88{width:24px;height:24px;border-radius:50%;background:#222;animation:_skeletonPulse_1ktfo_1 2s infinite}._skeletonMessage_1ktfo_76 ._skeletonMessageHeader_1ktfo_82 ._skeletonSender_1ktfo_95{width:80px;height:16px;background:#222;border-radius:4px;animation:_skeletonPulse_1ktfo_1 2s infinite}._skeletonMessage_1ktfo_76 ._skeletonMessageHeader_1ktfo_82 ._skeletonTime_1ktfo_102{margin-left:auto;width:60px;height:12px;background:#222;border-radius:4px;animation:_skeletonPulse_1ktfo_1 2s infinite}._skeletonMessage_1ktfo_76 ._skeletonContent_1ktfo_110{width:100%;height:40px;background:#222;border-radius:4px;animation:_skeletonPulse_1ktfo_1 2s infinite}._skeletonForm_1ktfo_118{padding:1.5rem;border-top:1px solid #222;display:flex;gap:.75rem}._skeletonForm_1ktfo_118 ._skeletonInput_1ktfo_124{flex:1;height:44px;background:#222;border-radius:6px;animation:_skeletonPulse_1ktfo_1 2s infinite}._skeletonForm_1ktfo_118 ._skeletonButton_1ktfo_54{width:44px;height:44px;background:#222;border-radius:6px;animation:_skeletonPulse_1ktfo_1 2s infinite}._header_1ktfo_139{position:sticky;top:0;z-index:100;background:#000000f2;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border-bottom:1px solid #222;padding:1rem 0}._header_1ktfo_139 ._headerContent_1ktfo_148{max-width:1400px;margin:0 auto;padding:0 2rem;display:flex;align-items:center;justify-content:space-between;gap:1rem}@media(max-width:768px){._header_1ktfo_139 ._headerContent_1ktfo_148{padding:0 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._statusBadge_1ktfo_212{display:flex;align-items:center;gap:.5rem;padding:.25rem .75rem;border-radius:20px;font-size:calc(.75rem * var(--text-scale, 1));font-weight:500;border:1px solid}._ticketInfo_1ktfo_184 ._assignedTo_1ktfo_222{display:flex;align-items:center;gap:.5rem;font-size:calc(.75rem * var(--text-scale, 1));color:#888}._ticketInfo_1ktfo_184 ._assignedTo_1ktfo_222 ._agentIcon_1ktfo_229{font-size:calc(.75rem * var(--text-scale, 1));color:#0070f3}._headerActions_1ktfo_234{display:flex;align-items:center;gap:.5rem}._headerActions_1ktfo_234 ._refreshButton_1ktfo_239{padding:.5rem;background:#111;border:1px solid #333;border-radius:6px;color:#fff;cursor:pointer}._headerActions_1ktfo_234 ._refreshButton_1ktfo_239:hover:not(:disabled){background:#222}._headerActions_1ktfo_234 ._refreshButton_1ktfo_239:disabled{opacity:.5;cursor:not-allowed}._spinning_1ktfo_255,._spinningIcon_1ktfo_259{animation:_spin_1ktfo_255 1s linear infinite}@keyframes 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._assignActions_1ktfo_400 ._agentDropdown_1ktfo_405 label{display:block;font-size:calc(.75rem * var(--text-scale, 1));color:#888;margin-bottom:.5rem}._actionsList_1ktfo_358 ._assignActions_1ktfo_400 ._agentDropdown_1ktfo_405 ._agentSelect_1ktfo_411{width:100%;padding:.5rem .75rem;background:#000;border:1px solid #333;border-radius:6px;color:#fff;font-size:calc(.75rem * var(--text-scale, 1));cursor:pointer}._actionsList_1ktfo_358 ._assignActions_1ktfo_400 ._agentDropdown_1ktfo_405 ._agentSelect_1ktfo_411:disabled{opacity:.5;cursor:not-allowed}._actionsList_1ktfo_358 ._assignActions_1ktfo_400 ._agentDropdown_1ktfo_405 ._agentSelect_1ktfo_411 option{background:#111;color:#fff}._actionsList_1ktfo_358 ._actionButton_1ktfo_429{width:100%;padding:.75rem;border:none;border-radius:6px;font-size:calc(.875rem * var(--text-scale, 1));font-weight:500;cursor:pointer;display:flex;align-items:center;justify-content:center;gap:.5rem;transition:all .2s}._actionsList_1ktfo_358 ._actionButton_1ktfo_429:disabled{opacity:.5;cursor:not-allowed}._actionsList_1ktfo_358 ._actionButton_1ktfo_429:hover:not(:disabled){transform:translateY(-1px)}._actionsList_1ktfo_358 ._actionButton_1ktfo_429._assignButton_1ktfo_450{background:linear-gradient(135deg,#0070f3,#3291ff);color:#fff}._actionsList_1ktfo_358 ._actionButton_1ktfo_429._assignButton_1ktfo_450:hover:not(:disabled){box-shadow:0 4px 12px #0070f366}._actionsList_1ktfo_358 ._actionButton_1ktfo_429._closeButton_1ktfo_457{background:linear-gradient(135deg,#f44,#ff6b6b);color:#fff}._actionsList_1ktfo_358 ._actionButton_1ktfo_429._closeButton_1ktfo_457:hover:not(:disabled){box-shadow:0 4px 12px #f446}._actionsList_1ktfo_358 ._actionButton_1ktfo_429._aiButton_1ktfo_464{background:linear-gradient(135deg,#7928ca,#ff0080);color:#fff}._actionsList_1ktfo_358 ._actionButton_1ktfo_429._aiButton_1ktfo_464:hover:not(:disabled){box-shadow:0 4px 12px #7928ca66}._historyList_1ktfo_472{display:flex;flex-direction:column;gap:.75rem}._historyList_1ktfo_472 ._historyItem_1ktfo_477{padding:.75rem;background:#000;border-radius:6px;border:1px solid #222}._historyList_1ktfo_472 ._historyItem_1ktfo_477 ._historyTime_1ktfo_483{font-size:calc(.75rem * var(--text-scale, 1));color:#888;margin-bottom:.25rem}._historyList_1ktfo_472 ._historyItem_1ktfo_477 ._historyText_1ktfo_488{font-size:calc(.75rem * var(--text-scale, 1));color:#fff;line-height:1.4;margin-bottom:.25rem}._historyList_1ktfo_472 ._historyItem_1ktfo_477 ._historyMeta_1ktfo_494{display:flex;align-items:center;gap:.25rem;font-size:calc(.6875rem * var(--text-scale, 1));color:#666}._notesList_1ktfo_502{display:flex;flex-direction:column;gap:.75rem;margin-bottom:1rem}._notesList_1ktfo_502 ._noteItem_1ktfo_508{padding:.75rem;background:#000;border-radius:6px;border:1px solid rgba(245,166,35,.2)}._notesList_1ktfo_502 ._noteItem_1ktfo_508 ._noteMeta_1ktfo_514{font-size:calc(.75rem * 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solid #222;flex-wrap:wrap}._chatStats_1ktfo_657 ._statItem_1ktfo_665{display:flex;align-items:center;gap:.5rem;font-size:calc(.75rem * var(--text-scale, 1));color:#888}._chatStats_1ktfo_657 ._statItem_1ktfo_665 svg{font-size:calc(.75rem * var(--text-scale, 1))}._chatHeader_1ktfo_676{padding:1.5rem;border-bottom:1px solid #222;display:flex;justify-content:space-between;align-items:center}._chatHeader_1ktfo_676 h2{font-size:calc(1.25rem * var(--text-scale, 1));font-weight:600;margin:0;color:#fff}._chatHeader_1ktfo_676 ._toggleButton_1ktfo_689{display:flex;align-items:center;gap:.5rem;padding:.375rem .75rem;background:#000;border:1px solid #333;border-radius:6px;color:#888;font-size:calc(.75rem * var(--text-scale, 1));cursor:pointer}._chatHeader_1ktfo_676 ._toggleButton_1ktfo_689:hover{background:#222;color:#fff}._messagesContainer_1ktfo_706{flex:1;padding:1.5rem;max-height:600px;overflow-y:auto}._messagesContainer_1ktfo_706::-webkit-scrollbar{width:6px}._messagesContainer_1ktfo_706::-webkit-scrollbar-track{background:#000}._messagesContainer_1ktfo_706::-webkit-scrollbar-thumb{background:#333;border-radius:3px}._loadingMessages_1ktfo_723{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:3rem;color:#888;text-align:center}._loadingMessages_1ktfo_723 svg{font-size:calc(1.5rem * var(--text-scale, 1));margin-bottom:1rem}._loadingMessages_1ktfo_723 span{font-size:calc(.875rem * var(--text-scale, 1))}._emptyMessages_1ktfo_740{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:3rem;color:#888;text-align:center}._emptyMessages_1ktfo_740 svg{font-size:calc(2rem * var(--text-scale, 1));margin-bottom:1rem;opacity:.3}._emptyMessages_1ktfo_740 p{margin:0;font-size:calc(.875rem * 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rgba(121,40,202,.2)}._message_1ktfo_706._systemMessage_1ktfo_805{align-self:center;background:#8888881a;border:1px solid rgba(136,136,136,.2);max-width:100%}._message_1ktfo_706._noteMessage_1ktfo_811{align-self:flex-start;background:#f5a6231a;border:1px solid rgba(245,166,35,.2)}._message_1ktfo_706._defaultMessage_1ktfo_816{align-self:flex-start;background:#ffffff0d;border:1px solid rgba(255,255,255,.1)}._messageHeader_1ktfo_822{display:flex;justify-content:space-between;align-items:center;margin-bottom:.5rem}._messageHeader_1ktfo_822 ._senderInfo_1ktfo_828{display:flex;align-items:center;gap:.5rem}._messageHeader_1ktfo_822 ._senderInfo_1ktfo_828 ._senderIcon_1ktfo_833{font-size:calc(.75rem * var(--text-scale, 1))}._messageHeader_1ktfo_822 ._senderInfo_1ktfo_828 ._senderName_1ktfo_836{font-size:calc(.75rem * var(--text-scale, 1));font-weight:500;color:#fff}._messageHeader_1ktfo_822 ._messageTime_1ktfo_841{display:flex;align-items:center;gap:.25rem;font-size:calc(.6875rem * 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svg{font-size:16px}._attachmentError_1ktfo_888 ._retryButton_1ktfo_902{display:inline-flex;align-items:center;gap:6px;background:transparent;border:1px solid #ff6b6b;color:#ff6b6b;padding:4px 12px;border-radius:20px;font-size:.75rem;cursor:pointer;transition:all .2s}._attachmentError_1ktfo_888 ._retryButton_1ktfo_902:hover{background:#ff6b6b;color:#000}._attachmentError_1ktfo_888 ._retryButton_1ktfo_902 svg{font-size:12px}._attachmentImage_1ktfo_923{position:relative;display:block;width:100%;margin-top:8px;padding:0;border:none;max-width:100%;border-radius:8px;overflow:hidden;background:#111;cursor:zoom-in}._attachmentImage_1ktfo_923 ._attachmentExpand_1ktfo_936{position:absolute;top:8px;right:8px;display:inline-flex;padding:6px;border-radius:6px;background:#0000008c;color:#fff;font-size:13px;opacity:0;transition:opacity .15s ease}._attachmentImage_1ktfo_923:hover ._attachmentExpand_1ktfo_936,._attachmentImage_1ktfo_923:focus-visible 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_spin_f4r79_85{to{transform:rotate(360deg)}}._quickRepliesContainer_1l20d_1{background:#111;border:1px solid #222;border-radius:8px;padding:.5rem 1rem;margin-bottom:.75rem}._quickRepliesContainer_1l20d_1 ._header_1l20d_8{display:flex;justify-content:space-between;align-items:center;cursor:pointer;padding:.25rem 0}._quickRepliesContainer_1l20d_1 ._header_1l20d_8 ._title_1l20d_15{display:flex;align-items:center;gap:.5rem;font-size:calc(.75rem * var(--text-scale, 1));color:#aaa}._quickRepliesContainer_1l20d_1 ._header_1l20d_8 ._title_1l20d_15 ._icon_1l20d_22{color:#f5a623;font-size:calc(.875rem * var(--text-scale, 1))}._quickRepliesContainer_1l20d_1 ._header_1l20d_8 ._actions_1l20d_26{display:flex;align-items:center;gap:.5rem}._quickRepliesContainer_1l20d_1 ._header_1l20d_8 ._actions_1l20d_26 ._addButton_1l20d_31{background:transparent;border:1px solid #333;color:#fff;border-radius:4px;padding:.2rem .5rem;font-size:calc(.75rem * var(--text-scale, 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._replyItem_1l20d_73{display:flex;align-items:center;gap:.25rem;background:#1a1a1a;border-radius:20px;padding:.1rem .5rem .1rem .75rem;border:1px solid #333;transition:border-color .2s}._quickRepliesContainer_1l20d_1 ._repliesList_1l20d_60 ._replyItem_1l20d_73:hover{border-color:#555}._quickRepliesContainer_1l20d_1 ._repliesList_1l20d_60 ._replyItem_1l20d_73 ._replyButton_1l20d_86{background:transparent;border:none;color:#ddd;font-size:calc(.75rem * var(--text-scale, 1));padding:.4rem 0;cursor:pointer;white-space:nowrap;max-width:180px;overflow:hidden;text-overflow:ellipsis}._quickRepliesContainer_1l20d_1 ._repliesList_1l20d_60 ._replyItem_1l20d_73 ._replyButton_1l20d_86:hover{color:#fff}._quickRepliesContainer_1l20d_1 ._repliesList_1l20d_60 ._replyItem_1l20d_73 ._itemActions_1l20d_101{display:flex;gap:.1rem}._quickRepliesContainer_1l20d_1 ._repliesList_1l20d_60 ._replyItem_1l20d_73 ._itemActions_1l20d_101 button{background:transparent;border:none;color:#666;padding:.2rem 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._editTextarea_1l20d_143{background:#000;border:1px solid #333;border-radius:4px;color:#fff;padding:.3rem .5rem;font-size:calc(.75rem * var(--text-scale, 1));resize:vertical;min-height:50px}._quickRepliesContainer_1l20d_1 ._editForm_1l20d_124 ._editTextarea_1l20d_143:focus{outline:none;border-color:#0070f3}._quickRepliesContainer_1l20d_1 ._editForm_1l20d_124 ._editActions_1l20d_157{display:flex;gap:.5rem;justify-content:flex-end}._quickRepliesContainer_1l20d_1 ._editForm_1l20d_124 ._editActions_1l20d_157 button{padding:.2rem .75rem;border:none;border-radius:4px;font-size:calc(.75rem * var(--text-scale, 1));cursor:pointer}._quickRepliesContainer_1l20d_1 ._editForm_1l20d_124 ._editActions_1l20d_157 button._saveBtn_1l20d_169{background:#0070f3;color:#fff}._quickRepliesContainer_1l20d_1 ._editForm_1l20d_124 ._editActions_1l20d_157 button._saveBtn_1l20d_169:hover{background:#3291ff}._quickRepliesContainer_1l20d_1 ._editForm_1l20d_124 ._editActions_1l20d_157 button._cancelBtn_1l20d_176{background:#333;color:#ccc}._quickRepliesContainer_1l20d_1 ._editForm_1l20d_124 ._editActions_1l20d_157 button._cancelBtn_1l20d_176:hover{background:#444}._addButton_1l20d_31{background:transparent;border:1px solid #333;color:#fff;border-radius:4px;padding:.2rem .6rem;font-size:calc(.75rem * var(--text-scale, 1));cursor:pointer;display:flex;align-items:center;gap:.3rem;transition:all .2s}._addButton_1l20d_31:hover{background:#222;border-color:#f5a623;color:#f5a623}._modalOverlay_1wh5i_1{position:fixed;inset:0;background:#000000bf;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;z-index:1000;animation:_fadeIn_1wh5i_1 .2s ease}._modalContent_1wh5i_16{background:#1a1a1a;border:1px solid #333;border-radius:12px;width:90%;max-width:400px;box-shadow:0 8px 30px #00000080;animation:_slideUp_1wh5i_1 .3s ease}._modalHeader_1wh5i_26{display:flex;align-items:center;gap:12px;padding:16px 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._cancelButton_1wh5i_87:hover{background:#444}._modalFooter_1wh5i_71 ._confirmButton_1wh5i_94{background:#f44;color:#fff}._modalFooter_1wh5i_71 ._confirmButton_1wh5i_94:hover{background:#f66}@keyframes _fadeIn_1wh5i_1{0%{opacity:0}to{opacity:1}}@keyframes _slideUp_1wh5i_1{0%{transform:translateY(20px);opacity:0}to{transform:translateY(0);opacity:1}}._overlay_1cdo4_1{position:fixed;inset:0;background:#000000b3;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;z-index:1000}._modal_1cdo4_12{background:#111;border:1px solid #333;border-radius:12px;padding:2rem;max-width:500px;width:90%;max-height:90vh;overflow-y:auto}._modal_1cdo4_12 ._header_1cdo4_22{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.5rem}._modal_1cdo4_12 ._header_1cdo4_22 h3{font-size:calc(1.1rem * var(--text-scale, 1));margin:0;color:#fff}._modal_1cdo4_12 ._header_1cdo4_22 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button._saveBtn_1cdo4_106:hover:not(:disabled){background:#3291ff}._modal_1cdo4_12 ._form_1cdo4_44 ._actions_1cdo4_85 button:disabled{opacity:.5;cursor:not-allowed}._allAgentsPage_1qhdm_1{min-height:100vh;background:linear-gradient(135deg,#0a0a0a,#1a1a1a);color:#fff;padding:0}@keyframes _skeletonPulse_1qhdm_1{0%,to{opacity:1}50%{opacity:.5}}@keyframes _spin_1qhdm_24{0%{transform:rotate(0)}to{transform:rotate(360deg)}}._spinning_1qhdm_24{animation:_spin_1qhdm_24 1s linear infinite}._agentMain_1qhdm_28{max-width:1400px;margin:0 auto;padding:2rem}._noAccessContainer_1qhdm_34{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:4rem 2rem;text-align:center;min-height:60vh}._noAccessContainer_1qhdm_34 svg{color:#666;margin-bottom:1.5rem}._noAccessContainer_1qhdm_34 h2{font-size:1.5rem;margin:0 0 .75rem;color:#fff}._noAccessContainer_1qhdm_34 p{color:#888;margin:0 0 .5rem;max-width:400px}._noAccessContainer_1qhdm_34 ._noAccessHint_1qhdm_57{font-size:.875rem;color:#666;margin-top:1rem}._pageHeader_1qhdm_63{position:sticky;top:0;left:0;right:0;z-index:100;background:#0a0a0acc;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border-bottom:1px solid rgba(255,255,255,.1)}@media(max-width:768px){._pageHeader_1qhdm_63{padding:1.5rem 1rem}}._pageHeader_1qhdm_63 ._headerContent_1qhdm_78{max-width:1400px;margin:0 auto;padding:1rem 2rem;display:flex;justify-content:space-between;align-items:center;gap:2rem 32px}@media(max-width:768px){._pageHeader_1qhdm_63 ._headerContent_1qhdm_78{flex-direction:column;align-items:flex-start;gap:1rem}}._pageHeader_1qhdm_63 ._headerContent_1qhdm_78 a{font-size:1.75rem;font-weight:600;margin:0;color:#fff}@media(max-width:768px){._pageHeader_1qhdm_63 ._headerContent_1qhdm_78 a{font-size:1.5rem}}._pageHeader_1qhdm_63 ._headerActions_1qhdm_105{display:flex;gap:.75rem}._pageHeader_1qhdm_63 ._headerActions_1qhdm_105 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._pageDescription_1qhdm_143{color:#888;font-size:.875rem;margin:0;align-items:center;text-align:center;padding-bottom:20px}._filtersPanel_1qhdm_152{background:#ffffff05;border:1px solid rgba(255,255,255,.05);border-radius:12px;padding:1.5rem}@media(max-width:768px){._filtersPanel_1qhdm_152{padding:1rem}}._searchBox_1qhdm_164{position:relative;max-width:400px;margin-bottom:1rem}._searchBox_1qhdm_164 ._searchIcon_1qhdm_169{position:absolute;left:1rem;top:50%;transform:translateY(-50%);color:#666;font-size:.875rem}._searchBox_1qhdm_164 ._searchInput_1qhdm_177{width:67%;padding:.75rem 1rem .75rem 2.5rem;background:#000;border:1px solid #333;border-radius:6px;color:#fff;font-size:.875rem}._searchBox_1qhdm_164 ._searchInput_1qhdm_177:focus{outline:none;border-color:#0070f3;box-shadow:0 0 0 3px #0070f31a}._searchBox_1qhdm_164 ._searchInput_1qhdm_177::placeholder{color:#666}._filterControls_1qhdm_195{display:flex;align-items:center;gap:1rem;flex-wrap:wrap}._filterControls_1qhdm_195 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